Return Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
- In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- O Was delivered in a physically damaged condition.
- O Has missing parts or accessories.
- O Is different from what was ordered.
- O Is different from its description on the product detail page on Amazon.in
Products marked as "non-returnable" on the product detail page cannot be returned. View the full list of non-returnable items.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. RUPIYA KAMAO DOT COM shall not be liable in any manner for any misuse or usage of such information."
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Additional non-returnable items:
- - Gift cards
- - Downloadable software products
- - Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- - Book with obvious signs of use.
- - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has
been opened.
- -Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
- Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refunds (if applicable)
- If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at.
- Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
- 3519, BEHIND AMBAJI MANDIR,NANI BHAGOL
- Prantij Gujarat
- India 383205
- Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery.
- For products where installation is provided by RUPIYA KAMAO DOT COM's service partners, do not open the product packaging by yourself. RUPIYA KAMAO DOT COM authorised personnel shall help in unboxing and installation of the product..
- For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
- Shipping
- To return your product, you should mail your product to: 3519, BEHIND AMBAJI
- MANDIR, NANI BHAGOL
- Prantij Gujarat
- India 383205
- Part 1 – Category, Return Window and Actions possible
| Category | Returns Window, Actions Possible and Conditions (if any) |
| Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories | 30 days Refund, replacement or exchange |
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10 days Refund or replacement |
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10 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
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10 days Replacement only For all functionality related issues, do contact the brand authorized service centre directly. • Authorized Service Partner Locator :Apple - https://locate.apple.com/in/en Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB • Brand Support Site : Apple - https://support.apple.com/en-in Google - https://madeby.google.com/intl/en_in/phone/support/ For any other issues with the product you may contact RUPIYA KAMAO DOT COM |
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10 days Refund only . |
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10 days Refund only . This policy shall be applicable selectively (geographical coverage, product, customer and time periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided. |
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Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here. |
- Part 2 - Returns Pick-Up and Processing
- In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
- During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product's original packaging/ box should be undamaged. |
- The field executive will refuse to accept the return if any of the above conditions are not met.
- Part 3 - Products That Can't Be Returned
The following table contains a list of products that are not eligible for returns as per the seller's Returns Policy:
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Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax |
| Automobiles | Cars, Mopeds, Motorcycles and Scooters |
| Bath and Spa | Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps. |
| Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers. |
| Cleaning Products | Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder. |
| Computer/ Mobile Accessories | Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs. |
| Food and Nutrition | Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products. |
| Fashion | Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits. |
| Fashion Footwear Accessories | Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax. |
| Gardening Products | Plant Saplings, Plant Seeds and Soil Manure |
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| Health Care | Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip. |
| Home Products | Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays. |
| Hygiene | Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care. |
| Innerwear | Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests. |
| Jewellery | Coins. |
| Music Instrument Accessories | Mouthpiece Cap/Pad/Set, Oils and Polish. |
| Party Supplies | Balloons, Candles, Cut-outs, Decoration articles and Whistles. |
| Festive Supplies | Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color. |
| Personal Care | Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory. |
| Pet Supplies | Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs. |
| Sexual Wellness | Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators. |
Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over Rs. 100/-, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.